FAQ

FREQUENTLY ASKED QUESTIONS

DIGITAL DOWNLOADS

How do I download my purchase?

After completing checkout, you'll receive an email with a unique download link. Click the link to download your files. The link is active for a limited time and may have a maximum download limit.

What formats are available?

Digital formats vary by product and are listed on each product page. Common formats include PDF for written works and high-resolution image files for artwork.

My download link expired. What do I do?

If your download link has expired before you were able to access your files, contact us at [email protected] with your order number. We will assist you in regaining access.

Can I share my digital files with others?

No. Digital purchases are for personal use only. Sharing, redistributing, reselling, or uploading purchased files is not permitted under our license terms.

Are digital downloads refundable?

No. All digital downloads are final sale and non-refundable once delivered.

PRINT-ON-DEMAND PRODUCTS

How long does production take?

Print-on-demand items are made to order. Production typically takes 2–5 business days, depending on the product. You will receive a shipping confirmation with tracking once your order has been dispatched.

Where do you ship?

Our production partners ship to most countries worldwide. Shipping times vary by destination. U.S. orders typically arrive within 5–10 business days after production.

What about print quality?

We work with professional production partners using high-quality materials and printing processes. Variations may occur due to differences in screens, materials, or production methods.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery at [email protected] with your order number and clear photos of the issue. If approved, we will offer a replacement. Refunds may be issued at our discretion if a replacement is not possible.

Can I return a print-on-demand item?

No. Because all print-on-demand items are made specifically for your order, they are final sale and cannot be returned or exchanged for reasons such as change of mind or incorrect selection.

Can I cancel or change my order?

Orders are processed quickly. Once production has started, changes or cancellations are not possible.

SHIPPING & FULFILLMENT

Who handles production and shipping?

Physical products are produced and shipped through third-party partners. Production and delivery timelines may vary depending on the product and destination.

What if my package is delayed, lost, or marked as delivered?

Once an order has been shipped, delivery is handled by the carrier. Grey Street Press is not responsible for delays, lost packages, or items marked as delivered. If an issue occurs, please contact the shipping carrier directly.

PAYMENTS & ORDERS

What payment methods do you accept?

We accept major credit and debit cards through Stripe, our secure payment processor, including Visa, Mastercard, American Express, and Discover.

Is my payment information secure?

Yes. All payments are processed through Stripe, which is PCI Level 1 certified. We do not store your card details on our servers.

Can I get a receipt for my order?

A receipt is automatically emailed after purchase. If you need another copy, contact us with your order number.

GENERAL

What is Grey Street Press?

Grey Street Press is the publishing imprint of Seraphina Grey — a space for poetry, art, music, and written works that carry weight.

Who is Seraphina Grey?

Seraphina Grey is the creative force behind Grey Street Press. Her work explores themes of survival, resilience, and finding light in the fractures.

Is your content intended as advice or guidance?

No. All content is artistic and expressive in nature and is not intended as medical, psychological, or professional advice.

How can I contact you?

Email us at [email protected] for order-related inquiries. For general information, visit the About section on our website.